Love It or Return It: Hassle-Free Returns
At Strummers Paradise, we want you to be absolutely thrilled with your musical gear. If, for any reason, you're not completely satisfied, we've made the return process simple and easy. Just let us know, and we'll guide you through the hassle-free steps.
Our Return Policy
Free Returns
Enjoy peace of mind with our free returns on all orders within the USA. We offer a limited-time window for free returns, the duration of which may vary depending on the brand of equipment you purchased.
Return Eligibility
Returned items must be in their original condition, including all accessories, packaging, and tags. Any signs of use or damage may affect the eligibility for a full refund.
Initiating a Return
To initiate a return, please contact our customer support team within the designated return period. We'll guide you through the process and provide you with a return shipping label.
Refund Process
Once we receive and inspect your returned item, we'll process your refund promptly. Please allow 3-5 business days for the refund to reflect in your original payment method.
Non-Returnable Items
Certain items, such as personalized or used products, may not be eligible for return. Please check the product description or contact us for clarification.
Limitation of Liability
Strummers Paradise is not liable for any financial losses, indirect, or consequential damages arising from delays in shipping or defects in products.
Any disputes related to shipping or returns will be resolved through negotiation or mediation. By purchasing from Strummers Paradise, you agree to this dispute resolution process. We reserve the right to modify our shipping and returns policies. Customers will be notified of any changes through our website.
Frequently Asked Questions
How do I initiate a return?
To initiate a return, please contact our customer support team within the designated return period. We'll guide you through the process and provide you with a return shipping label.
Is there a time limit for returns?
Yes, the time limit for returns varies by brand.
Can I return personalized or used items?
Certain items, such as personalized or used products, may not be eligible for return. Please check the product description or contact us for clarification.
How long does it take to process a refund?
Once we receive and inspect your returned item, we'll process your refund promptly. Please allow 3-5 business days for the refund to reflect in your original payment method.